Trolley Services Australia Pty Limited,
trading as Trolley Tracker™, aims to provide its clients - major retailers
across Australia - and callers with the best possible service. Trolley Tracker™
will provide a service to its customers which will be professional and which
will at all times uphold the standards of the customers and callers.
Trolley Tracker™ takes phone, online
and app submissions from members of the public who wish to report the location
of wayward shopping trolleys so they can be collected and returned to stores
Trolley Tracker™ respects and upholds
the rights of callers to privacy protection under the Privacy Act 1988 and is
required to comply with the Australian Privacy Principles in respect of the
collection, use, disclosure and handling of personal information.
This Policy sets out our policy for
dealing with callers’ personal information so they can feel confident about how
we manage information provided to us. The policy is also applicable to related entities
of Trolley Tracker™ and Trolley Services Australia Pty Ltd.
Definition of ‘Personal Information’
Personal Information is any information about you that identifies you, or by
which your identity can reasonably be ascertained.
Personal Information is generally
collected by Trolley Tracker™ from its customers and general members of the
public in relation to:
§ Reporting the location of lost trolleys;
§ The receipt of a prize in response to reporting the
locating of a lost trolley;
§ Marketing and promotional activities;
§ Preparing reports detailing activities of Trolley
Tracker™ for its customers;
§ Responding to enquiries regarding services that
Trolley Tracker™ offers;
§ Receiving feedback and dealing with complaints;
§ Obtaining necessary licenses from statutory bodies;
§ Fulfilling statutory and legal requirements.
When and how do we collect personal information?
Personal information is any information that can be used to identify you.
Trolley Tracker™ may collect information from you including your personal
information (such as name, e-mail and phone number) in the following ways:
§ Through our website;
§ Through our Android and IOS Applications;
§ Through our Trolley Tracker™ social media pages;
§ When you contact our toll free number in order to
enquire about or report a lost trolley;
§ When we provide training for our customers and
§ The completion of customer comment or feedback
§ When you participate in Trolley Tracker™ caller
promotions and market research; and
Regardless of how we obtain your
Personal information, it will be handled by Trolley Services Australia™ and
What personal information do we collect
We collect and store personal information such as
contact details, telephone and facsimile numbers, address details (including
email address), login details, IP address details and GPS coordinates.
What do we do with the personal information?
Trolley Services Australia™ and Trolley Tracker’s™ primary goal in collecting
personal information is to:
§ Maintain a database of existing and previous
§ Maintain a database of members of the general
public who have enquired about, or reported a lost trolley;
§ Maintain a database of persons eligible to receive
a prize for the reporting of a lost trolley in order to notify the persons if
they win a prize;
§ Prepare market research and analysis;
§ Assess the results of marketing and promotional
Your personal information is never
shared, sold, rented or otherwise disclosed outside the company or its related entities
(except as required for any statutory or legal requirements) in ways other than
maintain the security and integrity of your personal information.
Examples of the types of organizations
we may need to disclose information to in the course of providing a product or
§ advertising agencies who assist us with our
promotional, marketing and research activities;
§ accountants, lawyers and other service providers.
Those parties are not authorized to use
your personal information for anything other than the purpose for which we
supplied that information to them.
Trolley Services Australia™ and Trolley Tracker™ do not disclose personal
information to external parties for the purpose of allowing them to direct
market their services. However, Trolley Tracker™ may join its customers (or
retailers) in joint marketing of their services to customers and the general
Security of Personal Information
Trolley Services Australia™ and Trolley Tracker™ take all reasonable
precautions to protect personal information from misuse, loss, unauthorized
access, modification or disclosure. Ways to protect personal information
§ secure premises;
§ restricting access for employees to personal
information which they need to fulfil their positions only;
§ computer identifiers, passwords, firewalls, anti
We do not collect information which is capable of personally identifying you
from you, unless you provide it to us voluntarily and knowingly.
You are under no obligation to provide
personal information when visiting our websites, using our smartphone
applications, or calling our toll free 1800 numbers. However, when you visit
our website, our host records your server address, domain name, date and time
of visit and pages viewed. This information may be collected by the use of
If you report the location of a lost trolley and wish to be eligible to receive
a prize, Trolley Tracker™ will require personal information which enables
Trolley Tracker™ to contact you and advise you that you have been successful.
Trolley Tracker™ advertises the monthly
prize winners on its website. Trolley Tracker™ generally reveals a photograph
of the monthly prize winner, together with a short description of the monthly
winner from information that you supply to Trolley Tracker™. If you do not want
Trolley Tracker™ to publish your personal photograph and description in the
event that you win the monthly prize, then you must notify Trolley Tracker™ at
the time you are informed about winning the monthly prize.
For members of the general public that
report a lost trolley over the internet, Trolley Tracker™ confirms that any
Personal Information supplied will not be shared, sold, rented or otherwise
disclosed outside the company or its related entities (except as required for
any statutory or legal requirements) except for the purposes identified as
§ the receipt of a prize in response to reporting the
locating of a lost trolley;
§ marketing and promotional activities;
§ preparing reports detailing activities of Trolley
Tracker™ for the customer;
§ fulfilling statutory and legal requirements.
Trolley Tracker™ will use the details you
provide to our telephone operators in order to provide the information to our
retail customers. This may involve sending information or making a follow-up
call. We may also use the information you provide to monitor repeat complaints
about a particular Trolley Tracker™ service.
Personal information collected from you
by our telephone operators may also be used for internal product development
and quality control purposes.
Your personal data is stored in a
database and we also keep paper records of all correspondence that is sent to
you. Any serious complaints that Trolley Tracker™ receives are printed out and
filed separately in hard copy so that they may be given special attention and
be investigated expediently.
Can you access personal information that you have
submitted to us?
If your personal information changes (such as your address), or if you no
longer wish us to keep your personal information on file, we will endeavour to
provide a way to correct, update or remove your records. We may charge you a
small fee to cover any administrative costs that we may incur in providing
personal information to you. If you believe for any reason that we are holding
inaccurate or incomplete information about you, you may ask us to correct it.
If you wish to access your personal information or if you have any questions
by us, please contact Trolley Tracker™ by telephoning (02) 4926 2755.
post those changes on our websites so you are always aware of what information
we collect, how we use it, and under what circumstances, if any, we disclose
If you consider that any of your personal information has been compromised in
any way, please let us know. You can contact Trolley Tracker™ by telephoning
(02) 4926 2755.